Subject: RE: Incorrect Escalations - Outsourcing
From: Brian Sexton <[email-masked]>
To: Team Lead <[email-masked]>
Cc: Jessie Tang <[email-masked]>, Meghan Flanagan <[email-masked]>
Date: Fri, 20 Dec 2019 16:38:57 +0000

Hi all,

Can you please review these with the agents?

Kind regards,
Brian

From: Meghan Flanagan
Sent: Friday 20 December 2019 15:28
To: Brian Sexton <[email-masked]>; Stephen Blake <[email-masked]>
Cc: Jessie Tang <[email-masked]>
Subject: Incorrect Escalations - Outsourcing

Hi All,

Jessie has provided the incorrect escalations for manager call backs - Can you please feed this back to both locations to ensure coaching takes place.

Thanks,
Meghan