Subject: 12/19/2019
From: Saifullah Kar <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Thu, 19 Dec 2019 09:09:28 -0700 (MST)

1)CASE1408027-- CUSTOMER NEEDS A SEAT POST AND CLAMP. I CAN FIND SKU OF SEAT POST BUT NOT OF CLAMP. ADVISE. 

2) CASE1408158 CUSTOMER HAD ORIGINALLY PURCHASED THE ITEM ON 6/06/2018 BUT WE HAD GIVEN HIM FREE EXCHANGE IN FEBRAURAY. NOW HE IS ASKING TO BE CONSIDERED UNDER WARRANTY. 

3) CASE1408497 - esclated this case yesterday also. not heard anything. 

4) CASE1395634-- esclated already, customer is very frustrated.(very imp) 

5) CASE1405322- already esclated, customer requesting to call her.(ups damage case) 

6) CASE1406346-- no reply on this case also, customer details can not be found on our system. The customer page is showing walmart. he went to walmart for refund they told him they we cn not procees the refund as we are the third party. 

7) CASE1408554 customer is asking a charger as a courtesy? 

8) CASE1407498 esclated the case already. just need the sku for front tire(there are two versions of tire) 

9) CASE1403937 -- as requested from you customer sent his phone number, 

10) CASE1407957-- customer has sent the pic of broken part. purchased from us. WHich sku to use. 

11) CASE1409527- 
for this case customer has requested address change. Product is not shipped yet but might get shipped by today . 

its a minor change in address.( this will be under your account) 
12) CASE1394082-- customer has used funride wnted to use shop2019. Wants 10% discount and funride discount to be taken back.. else will return the unit.