Subject: Re: 1217/2019
From: Rosette Modiri <[email-masked]>
To: Saifullah Kar <[email-masked]>
Date: Wed, 18 Dec 2019 18:39:44 -0700 (MST)

CASE1408021 : Please can you ask the customer for the email address used to purchase the charger, as I couldn't find any SO regarding this. We need this before asking for free repair. 

From: "Saifullah Kar" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Tuesday, 17 December, 2019 21:35:08 
Subject: 1217/2019 

1) CASE1408057 customer said that the left handle bar does not align perfectly, do we go for repair or just send him the new handle bar.(he wants new handle bar) 

2) CASE1408021-- customer said his problem started 2 months ago. He bought a charger but of no benifit. H e wants to consider his case in repair. His purchase date is 11/26/2018 

3) CASE1407914-- Customer has received this unit as a gift. He does not have reciept. Tried to contact the person who had purchased it, but could not get to him. Wants to be considered under warranty. 

4) 
CASE1395634 
- the customer has received a swagger 5 s, but he is saying it has scratches and broken. he has also sent the pics. Please advise what to do 

5) CASE1402417-- had esclated this case three days ago as well. Customer was sent a refund label. He recieved the unit after repair and got frustrated. The unit still does not work 

6) CASE1403865 customer has placed an order( 407745) He has nopt received any order confirmation neither I can find his order. 

7) CASE1404169(already escalted) we told her that a ups investigation is opened but she wants the item before christmas. 

8) CASE1406346 . customer is showing in our page as walmart customer. He wants a refund, walmart told him that you are a third party. KIndly tell me how to proceed. 

9) CASE1406351 - customers order was shipped back to us. We had esclated his case but he did not receive any update 

10) CASE1405322-- this was also esclated. customer is very frustrated. 

11) CASE1407649 - i need the sku of rear fender of swagcycle pro. Customer erceived it in a damaged condintion. He is ready to pay for it also 

12) CASE1407727-- can we send the battery in this case. 

13) CASE1408158-- customer has sent the unit to us two time. Once we have exchanged with swagtron t1. Can we go for free repair this time. 

14) CASE1407498-- Customer wants to get new front wheel, he has sent the pics, please confirm which sku to use . Quick disconnect or non quick disconnect. He wants whole front tire.