Subject: Re: escalation request from customer
From: Rosette Modiri <[email-masked]>
To: Yarngam Makan <[email-masked]>
Date: Wed, 18 Dec 2019 13:22:49 -0700 (MST)

flagged 

From: "Yarngam Makan" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Wednesday, 18 December, 2019 07:38:01 
Subject: escalation request from customer 

CASE1407172 
Swagtron RMA Request C2527799 christopher holden 

This is unacceptable. I have an email trail since September with you all. All of my emails have stated that we request a refund and that we purchased the additional square trade protection plan and now several emails and forms later we received this email? Why did we take the time to answer questions, email pictures and fill our forms if this was to be the end result??? The product is defective and obviously we would be outside the return window given it was purchased over 6 months ago. We are requesting that our case be sent to upper management for further review.