Subject: Chat_Priority
From: Piyush Kumar <[email-masked]>
To: Swagtron <[email-masked]>
Cc: Rosette Modiri <[email-masked]>
Date: Wed, 18 Dec 2019 13:03:42 -0700 (MST)

Hi Team, 

There are several instances when there is a chat in the queue and we are neglecting the chat with the excuse that I have one or more than one chat and anyone else will take the chat or I am going to take a break. 

If there is a heavy flow of chat we all are capable to handle 4-5 chats at a single time. 

People on chat: Nazmul, Mohd, Yarngam, Pankaj and Pradeep 

Please note: 

Chat is our priority to answer. There should never be a chat pending in queue to get the answer. Me and Rosette don't need to inform you to pick the chat again and again. 

-- 
Regards, 
Piyush Kumar 
Live Salesman