Subject: Re: Need technical support
From: Rosette Modiri <[email-masked]>
To: sumit prajapati <[email-masked]>
Date: Wed, 18 Dec 2019 11:44:31 -0700 (MST)

Regarding this kind of issue this might be the reason, 

In most cases a motor scooter will lose power when the combustion chamber is not provided with the correct mixture of air and gasoline. In other cases, a faulty spark plug is the cause, the lack of a proper spark will inhibit power on a moped or motor scooter resulting in sapped acceleration. 

"You can simply inform the customer that this might be a motor issue but we can recommend him to send us the unit so that our professional will inspect it and give the proper diagnostic. " 

From: "sumit prajapati" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Wednesday, 18 December, 2019 23:18:17 
Subject: Need technical support 

Hi, 

The customer does not want to send the unit for repair, wants to repair himself. 
Case id : CASE1408306 

Please look into this.