Subject: Need technical support
From: Sumit Prajapati <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Wed, 18 Dec 2019 10:48:17 -0700 (MST)

Hi, 

The customer does not want to send the unit for repair, wants to repair himself. 
Case id : CASE1408306 

Please look into this.