Subject: Issue in picking up calls
From: Parvez Alam <[email-masked]>
To: Brian Sexton <[email-masked]>
Cc: Team Lead <[email-masked]>
Date: Wed, 18 Dec 2019 08:45:03 -0700 (MST)

Hi Brian, 

Few of the agents are facing issue while picking up the call. It gets stuck when they click on answer, we did the trouble shooting and it started working fine but later on it happened again. 

Below are the affected agents: 

[email-masked] 
[email-masked] 
[email-masked] 

Can you please flag this to tech. 

Kind Regards 
Parvez Khan