Subject: Re: esclated case
From: Rosette Modiri <[email-masked]>
To: Saifullah Kar <[email-masked]>
Date: Tue, 17 Dec 2019 10:45:16 -0700 (MST)

hi saif, 

This customer purchased from Best buy, please check the purchase store before flagging. We can only open a UPS damage claim if the unit was purchase from us. 

From: "Saifullah Kar" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Friday, 13 December, 2019 21:37:18 
Subject: esclated case 

CASE1404879- customer has received defective unit. Hehas send proof of purchase pics of box and unit. Box look little bit damaged and there is a damage on wire also and reflector