Subject: Phone Mount
From: Rosette Modiri <[email-masked]>
To: Swagtron <[email-masked]>
Date: Mon, 16 Dec 2019 15:26:25 -0700 (MST)

Hi Team, 

FYI: 

I know there may have been confusion on this matter as some Swagger 5 scooters have come with phone mounts before, but please note that currently, the Swagger 5 scooter from swagtron.com does NOT come with a phone mount. The listing on our site does not advertise a phone mount being included. A mount is shown in the "HOW TO" video, but that could be any third-party accessory. Unless there is a special reason why we would be sending a courtesy phone mount, this should not be done simply because someone says they didn't receive one. Pls let the customer know it is NOT included. If sending one, pls note reason(s) in the Internal Notes of the SO. 
As of now, customers from Sam's Club and Amazon can get a courtesy phone mount if they say it's missing. 

Thank you. 

Regards, 
Rosette