Subject: 12/16/2019
From: Saifullah Kar <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Mon, 16 Dec 2019 09:24:56 -0700 (MST)

1 

2) CASE1403937 - customer received a damaged product. He has send the pic of box as well, box is not damaged. he wants refund. 

3) CASE1404169 customer has send his mobile number, customer has not received his unit. ups saying delivered. 

4) CASE1405322-- this customer was told that a damage claim has been opened but he wants a unit before christmas. esclate this case. 

5) CASE1405811 this case was esclated yesterday as well. I want the sku of plasting housing of T580. 

6) CASE1406547-- customer is confused about paying invoice. I have explained him 

7)