Subject: Re: order cancellation
From: Rosette Modiri <[email-masked]>
To: Yarngam Makan <[email-masked]>
Date: Sat, 14 Dec 2019 09:00:31 -0700 (MST)

Hi Yarngam, 

Please if they need the order to get cancel, you need to check if they has already received their unit or not. 

Rosette, 

From: "Yarngam Makan" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Saturday, 14 December, 2019 05:06:03 
Subject: order cancellation 

CASE1377243 

On 11/17 I asked “ Is there a way to add my discount code to an order that was already placed or credit me for future orders?” 
You all responded “ Thanks for reaching out to us. The only way to use a discount code will be to cancel your order before it is shipped. Once cancel, you can reorder again. If you give us the permission to cancel your order we can go ahead and do it for you. Please tell us how you will like to proceed? ” 
I said sure. 
Nothing happened....