Subject: order cancellation
From: Yarngam Makan <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Fri, 13 Dec 2019 16:36:03 -0700 (MST)

CASE1377243 

On 11/17 I asked “ Is there a way to add my discount code to an order that was already placed or credit me for future orders?” 
You all responded “ Thanks for reaching out to us. The only way to use a discount code will be to cancel your order before it is shipped. Once cancel, you can reorder again. If you give us the permission to cancel your order we can go ahead and do it for you. Please tell us how you will like to proceed? ” 
I said sure. 
Nothing happened....