Subject: Re: 12/121/2019 pending cases
From: Rosette Modiri <[email-masked]>
To: Saifullah Kar <[email-masked]>
Date: Fri, 13 Dec 2019 10:54:15 -0700 (MST)

CASE1404169 : Please we need a phone number to open the LOST PACKAGE INVESTIGATION 

From: "Rosette Modiri" <[email-masked]> 
To: "Saifullah Kar" <[email-masked]> 
Sent: Friday, 13 December, 2019 23:19:09 
Subject: Re: 12/121/2019 pending cases 

CASE1405322 : they need to open a UPS Damage Claim for the customer but they need their phone number 

From: "Rosette Modiri" <[email-masked]> 
To: "Saifullah Kar" <[email-masked]> 
Sent: Friday, 13 December, 2019 06:44:13 
Subject: Re: 12/121/2019 pending cases 

CASE1403881 : get the unit for repair first them technician will decide. 

From: "Saifullah Kar" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Thursday, 12 December, 2019 21:55:06 
Subject: 12/121/2019 pending cases 

1) CASE1405157-- This message is from amazon. What to do with these type of cases. 

3) CASE1404508-- can you tell me the sku for hard plastic rubber footing of T588 

3) CASE1401108-- Customer is very angry, he received the unit from repair and that was not working.Escalate this case. 

4) CASE1403937 
5) CASE1405322-- customer received the unit and it had damaged parts, he also sent the photo of the box. It did not had any signs of damage. 

6) CASE1404169-- customer did not receive the unit. UPS showing that they have delivered. Customer has also checked with neighbours. 

7) CASE1383560- customer is very pissed off, his package was lost in ups. There is a ups investigation going on from 11/08/2018. He contacted ups, they informed him to contact us. 

8) CASE1399433-- this case was esclated two days ago as well." customer received the unit after repair without handle bars. Also in the RA it was mentioned that techroom received the unit without handle bar. I confirmed with the customer he has said that he sent it with the handle bars". 

9) CASE1399496 he can not find snow tide app on play store. He has also sent us the picture, We have send him the user manual of that helmet. And told him to scan th=e QR code. 

10) CASE1401108 -- Customer is very angry, he received the unit from repair and that was not working.Escalate this case.( day before yesterday I had sent you this case) 

11) CASE1403881- customer just received the scooter and is facing problem should i go with exchange or repair.