Subject: Re: cases
From: Rosette Modiri <[email-masked]>
To: Mohd <[email-masked]>
Date: Thu, 12 Dec 2019 20:06:30 -0700 (MST)

CASE1398788 : Please advise the customer to use the same RA and RSL to send the unit, which will be inspected by tech first. 

From: "Mohd" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Tuesday, 10 December, 2019 02:07:06 
Subject: cases 

CASE1398788 - Customer bought the product last year, it was malfunctioned and could not use. So she requested to replace it and we did send her RA and RSL to replace it. But due to some tragedies, she couldn't return it. Now she has messaged gain to request to change it. 

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[ https://277620.app.netsuite.com/app/crm/support/supportcase.nl?id=76454962 | https://277620.app.netsuite.com/app/crm/support/supportcase.nl?id=76454962 ] 
CASE1400050 - In this case, the customer was sent a replacement unit. she still has the original scooter and wants to return it, and wants rsl. But i can't find we sent her any replacement. I guess she got it from amazon and she placed her order on amazon. also requested them to return the original one. now she believes she can be charged for two units if one doesn't get back to the seller. Please check