Subject: Re:
From: Rosette Modiri <[email-masked]>
To: Sakshi Kumari <[email-masked]>
Date: Thu, 12 Dec 2019 15:33:38 -0700 (MST)

Please inform the customer that UPS will make 3 attempts to pick up the unit for inspection. 
The inspection can take up to 8 business days to be concluded and as soon as we receive the results we will contact them 
Investigation has been opened 

From: "Sakshi Kumari" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Friday, 13 December, 2019 03:36:33 

open box received, customer is not accepting the order. 
CASE1405546