Subject: Warranty
From: Rosette Modiri <[email-masked]>
To: Swagtron <[email-masked]>
Date: Mon, 9 Dec 2019 13:27:46 -0700 (MST)

Hi Team, 

FYI : 

Christine has seen a few situations in chat where an agent asked the customer if they have a warranty. It is not up to the customer to determine that. We need to find out when and where they purchased and then we tell them whether they are still under warranty. 

Please be more attentive on this. 

Regards, 
Rosette