Subject: 12/09/2019 pending cases
From: Saifullah Kar <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Mon, 9 Dec 2019 08:47:53 -0700 (MST)

1) SO1392990-- Customer ordered wrong charger. UNit has already been shipped through usps. I gave the customer the right link to buy a charger and have also told him i will forward your request but getting refund is very unlikely. Please RTS this sales order. 

2) CASE1394132-customer wants to get back the unit. It was send back to us by mistake. 

3) RA155065- We had opened a UPS investigation in this case but customer has received the unit, here is what he said, " The guy who received our hoverboard, a stranger who lives about 20 miles from us, personally brought it to us" So cancel this investigation 
4) SO1381212--- Customer wants to change the color to silver, and send it to him asap. 

5) SO1376584- Customer wants to change the color to silver, and send it to him asap. 
6)5) CASE1399433 -customer received the unit after repair without handle bars. Also in the RA it was mentioned that techroom received the unit without handle bar. I confirmed with the customer he has said that he sent it with the handle bars 

7) CASE1394069--yesterday i also esclated this case. No information about the customer can be found on our system but he says that his order was cancelled. He also says that his account was deducted. 

8) CASE1399426-- Customer has received the bike in which seat has torn out, wire is damaged and nuts are missiing can we create a RA of exchaneg kindly get a approvel. he has also send the pictures.