Subject: Critical - Status usage
From: Parvez Alam <[email-masked]>
To: Viagogo Group <[email-masked]>
Date: Mon, 9 Dec 2019 07:49:01 -0700 (MST)

Hi Team, 

We are receiving status report on daily basis and there are many agents who are putting unnecessary statuses and are exceeding their breaks. After several warnings we are still receiving the report in Red. Please make sure that you're using Emails Available status at all time. 

* Breaks should not be more than 60 minutes. 
* Personal should not be more than 15 minutes. 
* There should be no email status at all until it is approved by a Team lead. 
* No call avoidance. 

Going forward if anyone is found in the list of unnecessary statuses, exceeding breaks or avoiding calls will be marked as half day straight away. 

Kind Regards 
Parvez Khan