Subject: [Training Update] Wrong Tickets
From: Jana O’Shaughnessy <[email-masked]>
To: Kritika Mirchandani <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Mon, 9 Dec 2019 11:07:48 +0000

Hi all,

Please note that the training regarding Wrong Tickets has been slightly updated regarding the following:

  *   If an agent asks the buyer to return the tickets as they want
     *   A refund
     *   New tickets and the event is more than two weeks away
  *   The agents are not allowed to wrap up the case with the reason “Requested buyer to return the tickets”
  *   Once the buyer comes back – the next agent can then take the appropriate actions once the tracking number has been provided

Please note that the OLS has been updated. Please update your training presentations with the updated one attached.

Kind regards,

Jana O’Shaughnessy
Training and OLS Teamlead