Subject: Re: Refund
From: Rosette Modiri <[email-masked]>
To: Nazmul Haque <[email-masked]>
Date: Sun, 8 Dec 2019 12:09:57 -0700 (MST)

you need to create an RA for refund here as soon as we receive the unit back then we can go for refund 

From: "Nazmul Haque" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Sunday, 8 December, 2019 20:54:55 
Subject: Refund 

Hi Rosette, 

The customer received a faulty product and an RA has been created for repair now customer want a refund and the product is under 30 days return policy. 

Here is the link for customer page- [ https://277620.app.netsuite.com/app/common/entity/custjob.nl?id=48758826 | https://277620.app.netsuite.com/app/common/entity/custjob.nl?id=48758826 ] 

And the Sales order number is- SO1374487 

Regards, 

Nazmul Hoque.