Subject: Re: cases need to be solved asap please
From: Rosette Modiri <[email-masked]>
To: Mohd <[email-masked]>
Date: Wed, 4 Dec 2019 17:03:05 -0700 (MST)

CASE1388285 : Please get the picture of the part , then create an SO but please inform the customer about the risk of home repair 

CASE1381387 : Please advise the customer her to send the unit to us for repair and provide free RSL 

CASE1390698 : This was already flagged to open UPS damage claim, inform the customer that we're investigating with UPS and this can take take up to 5-10 business days. 

CASE1388483: Flagged. 

From: "Mohd" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Thursday, 5 December, 2019 04:08:54 
Subject: cases need to be solved asap please 

[ https://277620.app.netsuite.com/app/crm/support/supportcase.nl?id=76011835 | CASE1390698 ] - He said ups damaged his product or us, he sent pics and u asked me to ask him photo of the box. he sent the photos of the box. i haven't got any reply from client what to do now. 

[ https://277620.app.netsuite.com/app/crm/support/supportcase.nl?id=76011835 | https://277620.app.netsuite.com/app/crm/support/supportcase.nl?id=76011835 ] 

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CASE1381387 - he said either us or ups broke down his lcd display. i can see in 2nd RA investigation is open. U told me u will talk to client. i need to reply him it has been ages. 

[ https://277620.app.netsuite.com/app/crm/support/supportcase.nl?id=75601852 | https://277620.app.netsuite.com/app/crm/support/supportcase.nl?id=75601852 ] 
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CASE1388285 - in this case, lady didn't want to pay for shipping charges and said his son has autism and wanted us to deliver the parts. can we do it? 

[ https://277620.app.netsuite.com/app/crm/support/supportcase.nl?id=75927568 | https://277620.app.netsuite.com/app/crm/support/supportcase.nl?id=75927568 ] 
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CASE1388483 - she got wrong remote, sent back and sales order was created but no tracking number can be found nor has been delivered. customer is asking for update 
RA150336 and 
[ https://277620.app.netsuite.com/app/accounting/transactions/salesord.nl?id=80105807 | SO1368407 ] 

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