Subject: item out for delivery
From: Rosette Modiri <[email-masked]>
To: Pankaj Thapliyal <[email-masked]>
Date: Wed, 4 Dec 2019 14:40:35 -0700 (MST)

Yes, the customer is welcome to refuse the delivery. The action in the RA should be 'Refund Intercepted/Refused'