Subject: Re: Cases required to be reassigned
From: Karanjeet Singh <[email-masked]>
To: Meghan Flanagan <[email-masked]>
Cc: Parvez Alam <[email-masked]>, Rajdeep Pooni <[email-masked]>, Katherina Westner <[email-masked]>, Team Lead <[email-masked]>, Jessie Tang <[email-masked]>, Majbritt Dietrich <[email-masked]>, Siddharth Taneja <[email-masked]>
Date: Wed, 4 Dec 2019 02:55:17 -0700 (MST)

Hi Meghan, 

With reference to TID: 21467985 i called the buyer and, she has confirmed the details as : 

-Current email address: carste.niebuhr1@DELETED-20191201181347|t-online.de 
-New email address: [email-masked] 
-Is the customer requesting the change is the account holder?: Yes 
-Is the new email address linked to another account?: No 
-If yes, has the account been deleted?: NO 
-What is the reason for requiring an email address change? The buyer is unable to access the viagogo account and wants to change the email address in order to download the tickets. 

As the buyer does not has the access to the viagogo account and wants to download the tickets. So can you please check with it and change the email. 

Thank you for your consideration. 

Kind Regards, 
Karanjeet Singh 

From: "Meghan Flanagan" <[email-masked]> 
To: "Karanjeet Singh" <[email-masked]>, "Parvez Alam" <[email-masked]> 
Cc: "Rajdeep Pooni" <[email-masked]>, "Katherina Westner" <[email-masked]>, "Team Lead" <[email-masked]>, "Jessie Tang" <[email-masked]>, "Majbritt Dietrich" <[email-masked]>, "Siddharth Taneja" <[email-masked]> 
Sent: Wednesday, 4 December, 2019 15:01:43 
Subject: RE: Cases required to be reassigned 

Hi Karanjeet, 

Can you reply with the email change and I will do this for you ? 

Thanks, 

Meghan 

From: Karanjeet Singh <[email-masked]> 
Sent: 04 December 2019 09:03 
To: Parvez Alam <[email-masked]> 
Cc: Rajdeep Pooni <[email-masked]>; Katherina Westner <[email-masked]>; Team Lead <[email-masked]>; Jessie Tang <[email-masked]>; Majbritt Dietrich <[email-masked]>; Meghan Flanagan <[email-masked]>; Siddharth Taneja <[email-masked]> 
Subject: Re: Cases required to be reassigned 
Importance: High 

Hi All, 

The case is still in my follow up's and i am still awaiting updates on it. 

Can you please request the change so that i can action the case. 

Thank you for your co-operation. 

Kind Regards, 
Karanjeet Singh 

From: "Karanjeet Singh" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Parvez Alam" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Rajdeep Pooni" < [ mailto:[email-masked] | [email-masked] ] >, "Katherina Westner" < [ mailto:[email-masked] | [email-masked] ] >, "Team Lead" < [ mailto:[email-masked] | [email-masked] ] >, "Jessie Tang" < [ mailto:[email-masked] | [email-masked] ] >, "Majbritt Dietrich" < [ mailto:[email-masked] | [email-masked] ] >, "Meghan Flanagan" < [ mailto:[email-masked] | [email-masked] ] >, "Siddharth Taneja" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, 2 December, 2019 15:46:42 
Subject: Re: Cases required to be reassigned 

Hi All, 

I have taken the ownership of the case, but the email change is not done till yet, so I am following up the case till this is done and will action when the changes will be there on the transaction. 

Thank you for your consideraion. 

Kind Regards, 
Karanjeet Singh 

From: "Siddharth Taneja" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Parvez Alam" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Karanjeet Singh" < [ mailto:[email-masked] | [email-masked] ] >, "Rajdeep Pooni" < [ mailto:[email-masked] | [email-masked] ] >, "Katherina Westner" < [ mailto:[email-masked] | [email-masked] ] >, "Team Lead" < [ mailto:[email-masked] | [email-masked] ] >, "Jessie Tang" < [ mailto:[email-masked] | [email-masked] ] >, "Majbritt Dietrich" < [ mailto:[email-masked] | [email-masked] ] >, "Meghan Flanagan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, 2 December, 2019 15:24:59 
Subject: Re: Cases required to be reassigned 

Hi, 

I have taken the ownership and the case is on follow up as the buyer did not pick up the phone. 

Kind Regards, 

Siddharth. 

From: "Parvez Alam" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Karanjeet Singh" < [ mailto:[email-masked] | [email-masked] ] >, "Rajdeep Pooni" < [ mailto:[email-masked] | [email-masked] ] >, "Siddharth Taneja" < [ mailto:[email-masked] | [email-masked] ] >, "Katherina Westner" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Team Lead" < [ mailto:[email-masked] | [email-masked] ] >, "jessie tang" < [ mailto:[email-masked] | [email-masked] ] >, "Majbritt Dietrich" < [ mailto:[email-masked] | [email-masked] ] >, "Meghan Flanagan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, 2 December, 2019 14:44:42 
Subject: Fwd: Cases required to be reassigned 

Hi Team, 

Can you please work on the below cases and reply all once done: 

21467985 - Karanjeet 

23494885 - Siddharth 

23474298 - Katherina 

23477248 - Rajdeep 

Kind Regards 
Parvez Khan 

From: "Meghan Flanagan" < [ mailto:[email-masked] | [email-masked] ] > 
To: "jessie tang" < [ mailto:[email-masked] | [email-masked] ] >, "Team Lead" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Majbritt Dietrich" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, 2 December, 2019 13:59:45 
Subject: RE: Cases required to be reassigned 

Hi [ mailto:[email-masked] | 
@Team Lead ] , 

Can you please help assign the below DE cases ? For any cases that require email changes etc just let me know. 

21467985 

23494885 

23474298 

23477248 

Thanks, 

Meghan 

From: Jessie Tang < [ mailto:[email-masked] | [email-masked] ] > 
Sent: 02 December 2019 08:27 
To: Meghan Flanagan < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Majbritt Dietrich < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Cases required to be reassigned 

[ mailto:[email-masked] | @Meghan Flanagan ] could you please help to have a DE agent to take over the following? 

From: Majbritt Dietrich 
Sent: 01 December 2019 19:02 
To: Jessie Tang < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Cases required to be reassigned 

Hi Jessie, 

Could following cases be reassigned please: 

21467985 - Buyer's emails bouncing, no access to account, e-ticket purchased. Asked TL Bridgette to change email address. DE agent required to be assigned to resend buyer's emails once email address changed. 

23494885 - Buyer needs to be called with instructions on how to change their email address in their account as they have access. 

23474298 - Emails bouncing, buyer needs to be called. 

23477248 - Agent to follow up to ensure tickets are delivered 

Thanks, 

Majbritt