Subject: Re: TID: 20875349 - Event: Corrida de Toros - Date: 16/03/2019 - Buyer: Cristina Bacci - Issue: Buyer unable to redeem voucher.
From: Kritika Mirchandani <[email-masked]>
To: massimo gorla <[email-masked]>
Cc: Jessie Tang <[email-masked]>, Alex Purcell <[email-masked]>, Team Lead <[email-masked]>, Meghan Flanagan <[email-masked]>
Date: Tue, 3 Dec 2019 02:05:13 -0700 (MST)

Hi Massimo, 

Can you please call the buyer here? 

Thank you. 

Kind Regards 
Kritika Mirchandani 

From: "Meghan Flanagan" <[email-masked]> 
To: "Jessie Tang" <[email-masked]>, "Alex Purcell" <[email-masked]>, "Team Lead" <[email-masked]> 
Sent: Tuesday, 3 December, 2019 14:16:30 
Subject: RE: TID: 20875349 - Event: Corrida de Toros - Date: 16/03/2019 - Buyer: Cristina Bacci - Issue: Buyer unable to redeem voucher. 

Hi [ mailto:[email-masked] | 
@Team Lead ] , 

Can you please help assign a IT speaker here ? 

Thanks, 

Meghan 

From: Jessie Tang <[email-masked]> 
Sent: 03 December 2019 08:35 
To: Alex Purcell <[email-masked]>; Meghan Flanagan <[email-masked]> 
Subject: RE: TID: 20875349 - Event: Corrida de Toros - Date: 16/03/2019 - Buyer: Cristina Bacci - Issue: Buyer unable to redeem voucher. 

[ mailto:[email-masked] | @Meghan Flanagan ] could you assign to an IT agent? 

    * Guide buyer through the website purchase pipeline to show them where to entre coupon code 
    * Confirm their coupon (ending with BA52) is still valid 

Thanks, 

Jessie 

From: Alex Purcell 
Sent: 02 December 2019 17:23 
To: Jessie Tang < [ mailto:[email-masked] | [email-masked] ] > 
Subject: TID: 20875349 - Event: Corrida de Toros - Date: 16/03/2019 - Buyer: Cristina Bacci - Issue: Buyer unable to redeem voucher. 

Hi Jessie, 

Clearing out from GDPR Queue. Could you assign Italian speaking CF agent to handle case. 

    * Buyer was previously RAG and was issued standard 50% Voucher. 
    * Buyer has reported issue with redeeming voucher code trying to buy new tickets. 
    * Buyer has previously uploaded proof of checkout window not showing option for voucher. 
    * Please Note: Buyer uploaded window of entering payment method etc I am full sure option to enter voucher will become available in top left after buyer enters all payment details step. 
    * Previously escalated as Normal to no success. Case flagged back to GDPR Queue. 

Thank you 

Kind regards 

Alex