Subject: RE: TID: 20875349 - Event: Corrida de Toros - Date: 16/03/2019 - Buyer: Cristina Bacci - Issue: Buyer unable to redeem voucher.
From: Meghan Flanagan <[email-masked]>
To: Jessie Tang <[email-masked]>, Alex Purcell <[email-masked]>, Team Lead <[email-masked]>
Date: Tue, 3 Dec 2019 08:46:30 +0000

Hi @Team Lead<mailto:[email-masked]>,

Can you please help assign a IT speaker here ?

Thanks,
Meghan

From: Jessie Tang <[email-masked]>
Sent: 03 December 2019 08:35
To: Alex Purcell <[email-masked]>; Meghan Flanagan <[email-masked]>
Subject: RE: TID: 20875349 - Event: Corrida de Toros - Date: 16/03/2019 - Buyer: Cristina Bacci - Issue: Buyer unable to redeem voucher.

@Meghan Flanagan<mailto:[email-masked]> could you assign to an IT agent?

  *   Guide buyer through the website purchase pipeline to show them where to entre coupon code
  *   Confirm their coupon (ending with BA52) is still valid

Thanks,
Jessie

From: Alex Purcell
Sent: 02 December 2019 17:23
To: Jessie Tang <[email-masked]<mailto:[email-masked]>>
Subject: TID: 20875349 - Event: Corrida de Toros - Date: 16/03/2019 - Buyer: Cristina Bacci - Issue: Buyer unable to redeem voucher.

Hi Jessie,

Clearing out from GDPR Queue. Could you assign Italian speaking CF agent to handle case.

  *   Buyer was previously RAG and was issued standard 50% Voucher.
  *   Buyer has reported issue with redeeming voucher code trying to buy new tickets.
  *   Buyer has previously uploaded proof of checkout window not showing option for voucher.
  *   Please Note: Buyer uploaded window of entering payment method etc I am full sure option to enter voucher will become available in top left after buyer enters all payment details step.
  *   Previously escalated as Normal to no success. Case flagged back to GDPR Queue.
Thank you

Kind regards
Alex