Subject: wanted exchange instead of refund
From: Yarngam Makan <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Sat, 30 Nov 2019 09:27:50 -0700 (MST)

[email-masked] 

Customer has requested for refund because the product was faulty and RSL was provided to her. She change her mind and wants the same product for exchange instead of refund