Subject: Average Handling Time - Questionable cases 26-11-2019
From: Brian Sexton <[email-masked]>
To: Team Lead <[email-masked]>
Date: Wed, 27 Nov 2019 14:13:36 +0000

Hi all,

Could you please check what's going on here?

It's very suspicious for Becho.

The AHT from the French team yesterday is 24.36 minutes, that's almost double the team's average, what are they doing?

Kind regards,
Brian Sexton
Team Leader India
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