Subject: FW: [OLS COMMS] Critical - Ticketmaster Mobile Tickets – Seller inquiry
From: Brian Sexton <[email-masked]>
To: Team Lead <[email-masked]>
Cc: Rafael Contreras <[email-masked]>
Date: Wed, 27 Nov 2019 11:44:56 +0000

FYI

From: Rafael Contreras
Sent: Wednesday 27 November 2019 11:42
To: CSLeads <[email-masked]>; Kimberley Smith <[email-masked]>
Cc: Jana O’Shaughnessy <[email-masked]>; Jessie Chen <[email-masked]>; Ricardo Fernandes <[email-masked]>
Subject: [OLS COMMS] Critical - Ticketmaster Mobile Tickets – Seller inquiry

Hi All,

Please note that COMMS have been released regarding possible seller queries with the delivery plan Ticketmaster Mobile Transfer and how what action to take.

The wiki has also been updated on the Ticketmaster Mobile Transfer - Troubleshooting section. We have now added to verify the buyer is registering under the correct website GEO (i.e. US or UK) in case they receive the transfer email but cannot see it in their account.

Please advise your agents to review the COMMS at their earliest convenience and to review the new content in Ticketmaster Mobile Transfer Troubleshooting in the Wiki.

https://ols.talentlms.com/unit/view/id:6666

Kind regards,
Rafael