Subject: Re: flagged case
From: Sakshi Kumari <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Tue, 26 Nov 2019 18:07:22 -0700 (MST)

The customer had bought a swagtron swagger SG-5 scooter from amazon, the unit has the charging problem. 
The scooter is still under the warranty part, the purchase date is 15 december,2018. The customer doesn't want to pay for the return and repair (as said by the customer) He said that he will take this case to the better business bureau. 
NOTE: In the communication part agent doesn't said anything like paid repair, then i don't know why the customer is saying so. 

What action should be taken from my side. 

From: "Rosette Modiri" <[email-masked]> 
To: "Sakshi Kumari" <[email-masked]> 
Sent: Wednesday, 27 November, 2019 06:11:49 
Subject: Re: flagged case 

Please explain me what do you want me to help here. 

From: "Sakshi Kumari" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Wednesday, November 27, 2019 1:59:50 AM 
Subject: flagged case 

I purchased this scooter thru Amazon from you. This scooter only worked 3 times in the same month it was purchased and never worked after that. It will not charge at all. This is less than one year old and needs to be replaced. You sold me a lemon and you expect me to pay for it to get returned and repaired. I will take this up to the Better Business Bureau. 

CASE1385890