Subject: Re: Broken display case
From: "Mohd Samar. Iqbal" <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Tue, 26 Nov 2019 14:31:43 -0700 (MST)

Dear Scott, 

We have talked to our tech team and they said the broken display looks like a physical damage and it is not covered by the warranty. So you would have to send the unit back to us and bear shipping charges, labour charges and cost of parts. If you want to proceed, do let us know. 

Regards, 

Swagtron Customer Support 

Is this a right way to say it? 

From: "Rosette Modiri" <[email-masked]> 
To: "Mohd" <[email-masked]> 
Sent: Wednesday, 27 November, 2019 02:46:52 
Subject: Re: Broken display case 

Please for the broken display, this may be physical damage and please inform the customer regarding the same and this will not be covered by the warranty. They'll have to pay for the labor fee and the cost of the part. 

THANK YOU. 

From: "Mohd" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Wednesday, November 27, 2019 12:36:40 AM 
Subject: Re: Broken display case 

???? and one is creating RA from lead page. 

From: "Mohd Samar. Iqbal" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Tuesday, 26 November, 2019 04:54:46 
Subject: Broken display case 

[ https://277620.app.netsuite.com/app/crm/support/supportcase.nl?id=75601852 | https://277620.app.netsuite.com/app/crm/support/supportcase.nl?id=75601852 ] 

CASE1382137