Subject: Fwd: How to upload Files on an SO and an RA
From: Rosette Modiri <[email-masked]>
To: Mohd <[email-masked]>, Bhupender Arya <[email-masked]>, Pankaj Thapliyal <[email-masked]>, Pradeep Kumar <[email-masked]>
Date: Tue, 26 Nov 2019 13:08:46 -0700 (MST)

FYI 

From: "Nazmul Haque" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Wednesday, November 27, 2019 1:38:05 AM 
Subject: Fwd: How to upload Files on an SO and an RA 

Regards, 

Nazmul Hoque. 

From: "Rosette Modiri" <[email-masked]> 
To: "Swagtron" <[email-masked]> 
Cc: "saurabh" <[email-masked]>, "deeksha" <[email-masked]> 
Sent: Friday, November 22, 2019 4:42:44 AM 
Subject: How to upload Files on an SO and an RA 

Hi Team, 

When using the 2000kw SKU, you MUST provide some kind of description the item a customer is asking for. If you have pictures, those pictures should be uploaded to the SO. 
For example, in SO1373780, the customer had given us a picture of the bottom of their scooter and requested the corresponding screws. In the line item, instead of writing '2000KW- Customer want screws attached in case CASE1381347,' a better description would have been '2000KW- Screws for Swagger 5 deck bottom cover. See pic in comm' 
Then, in the Communication section of the SO, you would upload the customer's picture to the 'Files' section. I have included an example below of where this is all located 

Thanks for your understanding. 

Kind Regards, 
Rosette