Subject: Pre- Black Friday deals
From: Rosette Modiri <[email-masked]>
To: Swagtron <[email-masked]>
Cc: saurabh <[email-masked]>, deeksha <[email-masked]>
Date: Tue, 26 Nov 2019 12:08:58 -0700 (MST)

Hi Team, 

Please find below the instructions to follow on cases where customers missed to use the coupon codes for our Pre- Black Friday Deals. 

For now, we can agree to credit customers for the discount amount based on the specific coupon code(s) they said they missed. Please then forward the request to a supervisor to have the Credit Memo created for this. 

For instance, if a customer purchased a bike for $399.99 and said they missed the shop2019 and funride2019 codes, then we would apply $45 credit to them via a "Courtesy Discount" CM. 
This should apply only for purchases within the promo period. If someone had purchased slightly before the promo period, we may consider this as well, case by case. 

Hope this will help. 

Kind Regards, 
Rosette