Subject: Pls check the mail before I send it
From: "Mohd Samar. Iqbal" <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Fri, 22 Nov 2019 16:54:37 -0700 (MST)

Dear Lindsey, 

Thank you for contacting us. 

We understand your concern and you are very upset but sorry we cannot go against our policy. In case you change your mind, we would happily repair your product but at cost, along with you would have to pay cost of parts and shipping charges. 

Regards, 

Swagtron Customer Support