Subject: Re: Need Help on this case
From: Rosette Modiri <[email-masked]>
To: Mohd <[email-masked]>
Date: Fri, 22 Nov 2019 16:02:14 -0700 (MST)

Please advise the customer to send us the unit then our technicians will inspect the unit and do the needful. 

Regards, 
Rosette 

From: "Mohd" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Friday, November 22, 2019 9:19:56 PM 
Subject: Need Help on this case 

[ https://277620.app.netsuite.com/app/crm/support/supportcase.nl?id=75596647&whence=&cmid=1574437043324_4300 | https://277620.app.netsuite.com/app/crm/support/supportcase.nl?id=75596647&whence=&cmid=1574437043324_4300 ] 
CASE1382070 

He wants instruction to remove rear wheel of Eb-8 as it it got flat and I can't find the process on UM.