From: Rosette Modiri <[email-masked]>
To: Piyush Kumar <[email-masked]>
Date: Fri, 22 Nov 2019 12:22:29 -0700 (MST)

I'm really sorry for the delay, though your unit is in queue for repairs, I understand this has taken longer than expected for our technicians to get to your unit. As a gesture of goodwill I will go ahead and ship a replacement unit out to you 

The shipping out may take upto 3 working days 

and you will receive a notification once its done by email with a tracking number