Subject: Xtixs
From: Sankarshan Rajan <[email-masked]>
To: Team Lead <[email-masked]>
Cc: Ashish Dabral <[email-masked]>, Ashwani Panicker <[email-masked]>
Date: Fri, 22 Nov 2019 11:30:19 -0700 (MST)

Hi All, 

We most probably would be live tomorrow morning with the Xtixs platform. The OLS Module for this has been released. Please make sure the agents complete this module before handling anything on CSL. 

Always be alert on the floor and make sure to keep reminding the agents to brand themselves correctly as per the customer. The IVR prompt might not work over the weekend hence there is a screenshot of how a banner would appear on the soft phone which will help us to identify the customers whether it is an Xtixs case or VGG case. 

Most importantly if no banner is there any if there is no prompt as well just ask the agents to open the call as :Thank you for contacting the customer support, can I take you order number" once they get the order number they can check which customer it is through the transaction tools. I have attached how the soft phone would like like with the banner, The IVR prompt might not work over the weekends hence make sure you go through the banner. 

Please make sure agents do not make any errors on this and keep announcing this on the floor. 

The following agents would not be allowed to log in until they get trained: As soon as they come in ask them to login into firewall and sit idle until further informed. It is your responsibility to make sure these agents do not login. Please be alert! 

[email-masked] 
[email-masked] 
[email-masked] 
[email-masked] 
[email-masked] 
[email-masked] 
[email-masked] 
[email-masked] 
[email-masked] 
[email-masked] 
[email-masked] 
[email-masked] 
[email-masked] 
[email-masked] 
[email-masked] 
[email-masked] 
[email-masked] 
[email-masked] 
[email-masked] 
[email-masked] 
[email-masked] 

Kind Regards, 
Sankarshan Rajan