Subject: Fwd: 23092768 - Andrés Calamaro - 21/11/2019 - San Luis, AR - Broker AR - Change Email
From: Worchuirin M <[email-masked]>
To: Team Lead <[email-masked]>
Date: Thu, 21 Nov 2019 23:20:23 -0700 (MST)

FYI.. 

Kind Regards, 
M.Worchuirin 

From: "Brian Sexton" <[email-masked]> 
To: "Valeria Julia" <[email-masked]> 
Cc: "Worchuirin" <[email-masked]> 
Sent: Thursday, 21 November, 2019 22:44:02 
Subject: FW: 23092768 - Andrés Calamaro - 21/11/2019 - San Luis, AR - Broker AR - Change Email 

Hi Valeria, 

This has been added to the wiki on the “Phone Numbers” page. 

Kind regards, 

Brian 

From: CS Training 
Sent: Thursday 21 November 2019 17:11 
To: Brian Sexton <[email-masked]>; CS Training <[email-masked]> 
Subject: RE: 23092768 - Andrés Calamaro - 21/11/2019 - San Luis, AR - Broker AR - Change Email 

Hi Brian, 

I can confirm that Ricardo has now added this to the Wiki  

In the next few days COMMS on this will possibly follow. 

Thanks a million for flagging this – very helpful! 

Jana 

From: Brian Sexton 
Sent: Tuesday 19 November 2019 15:48 
To: CS Training < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: 23092768 - Andrés Calamaro - 21/11/2019 - San Luis, AR - Broker AR - Change Email 

Hi [ mailto:[email-masked] | 
@CS Training ] , 

Could this be added to the OLS? 

i. To call a mobile number in Argentina you need to replace the (0) with 9. 

For +54 (0) 2664546713 you need to dial 0054 9 2664546713 

ii. To call a landline number in Argentina you need to replace the (0) with the cities area code; 

	

Buenos Aires 	

11 	

La Rioja 	

380 	

Salta 	

387 

Bahia Blanca 	

291 	

Mar del Plata 	

223 	

San Juan 	

264 

Catamarca 	

383 	

Mendoza 	

261 	

San Luis 	

266 

Comodoro Rivadavia 	

297 	

Mercedes/Prov. B.A. 	

2324 	

San Nicolas 	

336 

Concordia 	

345 	

Neuquen 	

299 	

San Rafael 	

260 

Cordoba 	

351 	

Parana 	

343 	

Santa Fe 	

342 

Corrientes 	

379 	

Posadas 	

376 	

Santiago del Estero 	

385 

formosa 	

370 	

Resistencia 	

362 	

Santo Tome 	

3756 

Jesus Maria 	

3525 	

Rio Cuarto 	

358 	

Tandil 	

249 

La Plata 	

221 	

Rosario 	

341 	

Trelew 	

280 

You will know it’s a landline if the first number of the last 8 digits is ‘4’. 

iii. If you see a phone number with ‘15’ after the +54 then you need to replace that with ‘11’, as ‘15’ is valid internally for Buenos Aires but ‘11’ is valid when calling from abroad. 

Kind regards, 

Brian 

From: Valeria Julia < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday 19 November 2019 15:43 
To: Brian Sexton < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Worchuirin < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: 23092768 - Andrés Calamaro - 21/11/2019 - San Luis, AR - Broker AR - Change Email 

Respected Sir, 

It's correct to call inside Buenos Aires, but from abroad must be changed. Usually buyers are not aware they are purchasing to an "abroad" website. Please note the +54 is given by default by our system. 

Kind Regards, 
Valeria. 

From: "Brian Sexton" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Valeria Julia" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Worchuirin" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, November 19, 2019 9:10:13 PM 
Subject: RE: 23092768 - Andrés Calamaro - 21/11/2019 - San Luis, AR - Broker AR - Change Email 

Hi Valeria, 

Why do people always give 15 in Buenos Aires if it is not correct? 

Kind regards, 

Brian 

From: Valeria Julia < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday 19 November 2019 15:33 
To: Brian Sexton < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Worchuirin < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: 23092768 - Andrés Calamaro - 21/11/2019 - San Luis, AR - Broker AR - Change Email 

Respected Sir, 

Yes Sir, it is for Buenos Aires, the poeple from the other provinces they give you themselves already the "internal" code because when they dial among them, they don't use 15 (like the buyer of this case, he is from San Luis, uses 266), but people from BsAs always give 15. 

You can check this page [ https://protect-eu.mimecast.com/s/nBnXC6X7DToBGnyTpPRW7?domain=aproxima.es | http://www.aproxima.es/llamando.html?desde=irlanda&hacia=argentina ] I pre-selected call from Ireland to Argentina (right click to translate) 

Thanking you in advance for your help. 

Kind Regards, 
Valeria. 

From: "Brian Sexton" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Worchuirin" < [ mailto:[email-masked] | [email-masked] ] >, "Valeria Julia" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, November 19, 2019 8:54:59 PM 
Subject: RE: 23092768 - Andrés Calamaro - 21/11/2019 - San Luis, AR - Broker AR - Change Email 

Hi [ mailto:[email-masked] | 
@Valeria Julia ] , 

Do you always need to use 11 or is that just for Buenos Aires? 

Online I found that you need to replace the 15 with the country code of the state; 

	

Buenos Aires 	

11 	

La Rioja 	

380 	

Salta 	

387 

Bahia Blanca 	

291 	

Mar del Plata 	

223 	

San Juan 	

264 

Catamarca 	

383 	

Mendoza 	

261 	

San Luis 	

266 

Comodoro Rivadavia 	

297 	

Mercedes/Prov. B.A. 	

2324 	

San Nicolas 	

336 

Concordia 	

345 	

Neuquen 	

299 	

San Rafael 	

260 

Cordoba 	

351 	

Parana 	

343 	

Santa Fe 	

342 

Corrientes 	

379 	

Posadas 	

376 	

Santiago del Estero 	

385 

formosa 	

370 	

Resistencia 	

362 	

Santo Tome 	

3756 

Jesus Maria 	

3525 	

Rio Cuarto 	

358 	

Tandil 	

249 

La Plata 	

221 	

Rosario 	

341 	

Trelew 	

280 

Is that true? 

Kind regards, 

Brian 

From: Worchuirin M < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday 19 November 2019 15:15 
To: Brian Sexton < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Valeria Julia < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Fwd: 23092768 - Andrés Calamaro - 21/11/2019 - San Luis, AR - Broker AR - Change Email 
Importance: High 

Hi Brian, 

Buyer email was bounced here and since last 1 month agents are attempting to call but non of them were able to reach the buyer, possibly due to incorrect number. However the buyer number was correct, the issue was how to dial. 

Seems this issue is prevalent in most AR email cases. 

According to Valeria below is the correct way to dial to Argentina: 

Example 1: Phone no : +54 (0) 2664546713, we need to dial 0054 9 2664546713, replacing the (0) with a 9 because it is a mobile number 

Example 2: Phone no: +54 (0) 1558690238 should be 0054 911 58690238, whenever a number has 15, it should be replaced by 11 as well replace the (0) with a 9 because it is a mobile number 

Example 3: Phone no: +54 (0) 42458114 should be 0054 011 42458114, whenever a number starts with 4 it is a land line so we do not replace the (0) with 9, we need to add 11. 

Can you please forward to relevant team and release OLS COMMS if possible? 

Kind Regards, 

M.Worchuirin 

From: "Valeria Julia" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Worchuirin" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, 19 November, 2019 19:56:30 
Subject: 23092768 - Andrés Calamaro - 21/11/2019 - San Luis, AR - Broker AR - Change Email 

Respected Sir, 

We need to do an Email Entry Check. Buyer has confirmed the required details. 

Can you please forward it so it gets done? 

	

Current email address 	

New email address 	

Is the customer requesting the change the account holder? 	

Is the new email address linked to another account? 	

If yes, has the account been deleted? 	

What is the reason for requiring an email address change? 

[ mailto:[email-masked] | [email-masked] ] 	

[ mailto:[email-masked] | [email-masked] ] 	

yes 	

yes 	

yes 	

Can't access and it's bouncing 

Thanking you in advance for your help. 

Kind Regards, 
Valeria.