Subject: FW: Important: Ticketmaster mobile QR animated tickets
From: Brian Sexton <[email-masked]>
To: Team Lead <[email-masked]>
Date: Thu, 21 Nov 2019 11:16:13 +0000

FYI

From: Francesco Restelli
Sent: Thursday 21 November 2019 11:15
To: SSLeads <[email-masked]>; CSLeads <[email-masked]>
Subject: Important: Ticketmaster mobile QR animated tickets
Importance: High

Hi

All or most of you received the attached as OLS course.

It's a general overview of the animated and Safetix mobile tickets from Ticketmaster and tells you when spec ops needs to be notified.

In brief, please notify spec ops immediately if any of the following cases applies:

  1.  Ticketmaster blocked the mobile tickets transfer via the app (sellers reporting they cannot transfer the tickets to the buyers)

  1.  Ticketmaster blocked the ability for sellers to take a screenshot of the tickets on the app

  1.  The tickets or any communication by Ticketmaster to sellers (on the app, or by email etc) display a message saying something like "screenshots are not allowed".

  1.  You hear that an event has had more than 10 RAGs due to Ticketmaster QR code issues

It is very important that agents know to inform you when they get such info from sellers (rather than just resolve and wrap up the case), and you review and inform spec ops when needed. I don't think all agents should get the course attached though as it has too much detailed information and might create confusion.

To avoid getting multiple emails on the same issue, we have one page called "Ticketmaster mobile QR issues" on our online file (link below) where we enter any issues we are already aware of and any decisions taken, so no need for you to email spec ops if the event and info is already there (unless you have new info or requests that are not addressed in our file):

https://viagogocorp-my.sharepoint.com/:x:/r/personal/francesco_restelli_viagogo_com/_layouts/15/Doc.aspx?sourcedoc={f4a575e5-28d1-426e-b047-8b7eda6d7601}&action=edit&activeCell=%27Ticketmaster%20mobile%20QR%20issues%27!D14&wdInitialSession=f7e2344e-7119-4d4f-8a5b-cbf678737374&wdRldC=1<https://viagogocorp-my.sharepoint.com/:x:/r/personal/francesco_restelli_viagogo_com/_layouts/15/Doc.aspx?sourcedoc=%7bf4a575e5-28d1-426e-b047-8b7eda6d7601%7d&action=edit&activeCell=%27Ticketmaster%20mobile%20QR%20issues%27!D14&wdInitialSession=f7e2344e-7119-4d4f-8a5b-cbf678737374&wdRldC=1>

I think by now you all have access to this file but if you don't please email me separately and will give you access.

Please let me know if any questions on the above.

Thanks,
Francesco