From: Saifullah Kar <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Wed, 20 Nov 2019 16:27:01 -0700 (MST)

[ https://277620.app.netsuite.com/app/crm/support/supportcase.nl?id=75340091 | https://277620.app.netsuite.com/app/crm/support/supportcase.nl?id=75340091 ] 

This case needs to be esclated, customer has suffered injury, i have also got the required information