Subject: Re: refund
From: Rosette Modiri <[email-masked]>
To: Yarngam Makan <[email-masked]>
Date: Wed, 20 Nov 2019 14:37:53 -0700 (MST)

FYI: 

I would say they can send back in and have us expedite and have our lead tech Josh look at it to confirm cause of damage, but we can't promise a free repair because it depends on what they find to be cause of the damage. 

From: "Yarngam Makan" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Thursday, November 21, 2019 2:01:27 AM 
Subject: refund 

CASE1373482 customer refused to sent unit for repair.. wants refund.