Subject: Updates - 20/11/2019
From: Rosette Modiri <[email-masked]>
To: Swagtron <[email-masked]>
Cc: Rishal Jha <[email-masked]>, saurabh <[email-masked]>, deeksha <[email-masked]>
Date: Wed, 20 Nov 2019 10:19:23 -0700 (MST)

Hi Team, 

Please find below different updates in which we have to follow: 

* The customers can find the serial number on the sticker that is on their unit. If the sticker has peeled off, they can skip filling out the serial number. 

* EB-9/12 SAME BATTERY SHAPE (compatible) 
EB-10/11 SAME BATTERY SHAPE (compatible) 
Please note that : ALL BATTERIES ARE SANS USB PORTS, ARE THE SAME WATT HOURS 

* Please make sure you are thinking about what type of tires a particular unit has when advising a customer. For example, the old Swagger 5's have front air filled tire and solid rubber tire. We should not be telling a customer to check the air in a solid rubber tire! 

Hope this will help. 

Kind Regards, 
Rosette 
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