Subject: CMA Errors
From: Brian Sexton <[email-masked]>
To: Team Lead <[email-masked]>
Cc: Laura Begley <[email-masked]>
Date: Wed, 20 Nov 2019 16:44:50 +0000

Hi all,

Can these CMA errors please be reviewed with the agents?

Please let me know the feedback.

21/10/2019
23125954
8/11/2019
buyer mentioned age restrictions, case should have been escalated to CMA
jacques.lundja
27/09/19 11:16
21/10/2019
23125954
8/11/2019
buyer mentioned age restrictions, case should have been escalated to CMA
Ekta.Sharma
27/09/19 11:29
21/10/2019
23125954
8/11/2019
buyer mentioned age restrictions, case should have been escalated to CMA
malobika.purkayastha
15/10/19 16:24
21/10/2019
23125954
8/11/2019
buyer mentioned age restrictions, case should have been escalated to CMA
gagan.gupta
17/10/19 10:21
22/10/2019
23145865
25/10/2019
standard diff price query,
rahul.kapoor
21/10/19 17:51
22/10/2019
22572739
19/10/2019
standard diff price query,
rahul.kapoor
21/10/19 18:19
24/10/2019
23213987
16/10/2019
case was not escalated to CMA after buyers first query, resulting in buyers daughter being RAG
daniele.castiglioni
13/10/19 09:34
28/10/2019
19609012
27/10/2019
buyer asking a normal diff price query
joel.samuel
28/10/19 00:16
3/11/2019
23250189
26/10/2019
Agent should have escalated to CMA. Restrictions mentioned.
eduardo.fernandez
28/10/19 00:01
19/11/2019
20532992
19/11/2019
Wrong escalation: normal FV/Final price query
becho.jaures
18/11/19 20:17

Kind regards,
Brian Sexton
Team Leader India
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