Subject: Re: Customer want refund
From: Rosette Modiri <[email-masked]>
To: Nazmul Haque <[email-masked]>
Date: Tue, 19 Nov 2019 12:52:59 -0700 (MST)

Please if customer purchased the product from us and it's still within 30 days, you need to create RA from SO for full refund. please call me for further help. 

From: "Nazmul Haque" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Tuesday, November 19, 2019 10:58:22 PM 
Subject: Customer want refund 

Hi Rosette, 

Here is the case link where customer is asking for refund and the product is under 30 days return policy. 

[ https://277620.app.netsuite.com/app/crm/support/supportcase.nl?id=75410861&whence=&cmid=1574184342005_16539 | https://277620.app.netsuite.com/app/crm/support/supportcase.nl?id=75410861&whence=&cmid=1574184342005_16539 ] 

Regards, 

Nazmul Hoque.