Subject: FW: IMPORTANT - Euro 2020 Qualifying games on 19/11/2019 RAGS risk - plan of action
From: Brian Sexton <[email-masked]>
To: Team Lead <[email-masked]>
Date: Mon, 18 Nov 2019 17:24:23 +0000

FYI

From: Michelle Gubbins
Sent: Monday 18 November 2019 17:21
To: Massimo Marigliano <[email-masked]>; Francesca Martini <[email-masked]>; Manuela Suhner <[email-masked]>; Thiago Pavoni <[email-masked]>; Brian Sexton <[email-masked]>
Cc: Francesco Restelli <[email-masked]>
Subject: RE: IMPORTANT - Euro 2020 Qualifying games on 19/11/2019 RAGS risk - plan of action

Hi ,

@Thiago Pavoni<mailto:[email-masked]> can this be taken care of from our side please, @Brian Sexton<mailto:[email-masked]> can you please ensure Outsourcing agents are aware as well?

Thanks,
Michelle

From: Massimo Marigliano
Sent: 18 November 2019 17:03
To: Francesca Martini <[email-masked]<mailto:[email-masked]>>; Michelle Gubbins <[email-masked]<mailto:[email-masked]>>; Manuela Suhner <[email-masked]<mailto:[email-masked]>>
Cc: Francesco Restelli <[email-masked]<mailto:[email-masked]>>
Subject: RE: IMPORTANT - Euro 2020 Qualifying games on 19/11/2019 RAGS risk - plan of action

Hi all,
We have some potential rags from sellers for events tomorrow:

Seller
Belgium vs Cyprus - Euro 2020 Qualifying
Netherlands vs Estonia - Euro 2020 Qualifying
[email-masked]<mailto:[email-masked]>
84
20
[email-masked]<mailto:[email-masked]>
8
0

These orders were fulfilled with pre-uploaded tks but we have investigated and due to low prices and past history they are likely to be Rags.

SSUP is looking after subs etc. would you please check MET tool and inbound calls and any edge cases of upset buyers who don't accept a refund or downgrades to the following file:

https://viagogocorp-my.sharepoint.com/:x:/g/personal/francesco_restelli_viagogo_com/EXcyGo5TfLpOk7WQk8S60p0BZQiA5TnGcf8osmbXeC4FzQ?e=RgSBPN

If any questions please let me know
Thanks
Massimo