Subject: Re:
From: Rosette Modiri <[email-masked]>
To: Saifullah Kar <[email-masked]>
Date: Fri, 15 Nov 2019 16:25:03 -0700 (MST)

We should wait until the old unit arrives. I would set up an exchange RA from the SO 

From: "Rosette Modiri" <[email-masked]> 
To: "Saifullah Kar" <[email-masked]> 
Sent: Saturday, November 16, 2019 4:53:28 AM 
Subject: Re: 

Response from client : Ok, looks like the incorrect part was ordered. Customer does not need the mainboard, but the position sensor board. There are 2 in the hoverboard. For the one they are refering too, it should be this SKU: 

2000L8 

SWAGTRON T3 POSITION SENSOR BOARD - BATTERY SIDE - W/ BATTERY MANAGEMENT CABLE 

Please advised customer to return the item , as it's a small item we don't need a per-paid RSL but if customer insists then we can give. 

From: "Saifullah Kar" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Saturday, November 16, 2019 4:16:18 AM 

Custumer says that he received a wrong part 

[ https://277620.app.netsuite.com/app/crm/support/supportcase.nl?id=75266749&whence=&cmid=1573857339904_25794 | https://277620.app.netsuite.com/app/crm/support/supportcase.nl?id=75266749&whence=&cmid=1573857339904_25794 ]