Subject: Re:
From: Rosette Modiri <[email-masked]>
To: Yarngam Makan <[email-masked]>
Date: Fri, 15 Nov 2019 15:49:00 -0700 (MST)

please tell the customer that this is a physical damage and they need to pay for the part. 

From: "Yarngam Makan" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Saturday, November 16, 2019 3:45:03 AM 
Subject: Re: 

CASE1368465 

From: "Yarngam Makan" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Saturday, 16 November, 2019 03:43:53 

Sorry for the delay. Could you give us the opportunity to repair your unit one more time. If you are okay to proceed, we are ready to create a Return Authorisation for you to sent your unit back to warehouse for repair. 

Please let us know how you will like to proceed ? 
Thank you for your cooperation.