Subject: FW: TID 23392098 - EId 3795543 - U2 - 22/11/2019 - Sydney, AU - fan S - can we inform our CF team that regarding the ticket plan for this event
From: Brian Sexton <[email-masked]>
To: Team Lead <[email-masked]>
Cc: Jana O’Shaughnessy <[email-masked]>
Date: Fri, 15 Nov 2019 11:40:55 +0000

FYI

From: Jana O’Shaughnessy
Sent: Friday 15 November 2019 11:38
To: Brian Sexton <[email-masked]>
Subject: FW: TID 23392098 - EId 3795543 - U2 - 22/11/2019 - Sydney, AU - fan S - can we inform our CF team that regarding the ticket plan for this event

FYI for India

From: Jana O’Shaughnessy
Sent: Friday 15 November 2019 09:14
To: CFLeadsLimerick <[email-masked]<mailto:[email-masked]>>; David Lee <[email-masked]<mailto:[email-masked]>>; Stephen Blake <[email-masked]<mailto:[email-masked]>>; Meghan Flanagan <[email-masked]<mailto:[email-masked]>>
Subject: FW: TID 23392098 - EId 3795543 - U2 - 22/11/2019 - Sydney, AU - fan S - can we inform our CF team that regarding the ticket plan for this event

Adding @CFLeadsLimerick<mailto:[email-masked]> and @Stephen Blake<mailto:[email-masked]>/@Meghan Flanagan<mailto:[email-masked]> for Outsourcing.

Can you please have huddles with your teams regarding the below U2 events for Australia? I will send separate COMMS regarding what happens if an issue pops up regarding redirection issues for Etickets URL.

Kind regards,

Jana

From: Eimear Slijepcevic
Sent: Friday 15 November 2019 09:01
To: Tetien Lan <[email-masked]<mailto:[email-masked]>>; CSLeads.APAC <[email-masked]<mailto:[email-masked]>>; Jana O’Shaughnessy <[email-masked]<mailto:[email-masked]>>
Cc: Elly Chan <[email-masked]<mailto:[email-masked]>>; Shyan Lee <[email-masked]<mailto:[email-masked]>>
Subject: RE: TID 23392098 - EId 3795543 - U2 - 22/11/2019 - Sydney, AU - fan S - can we inform our CF team that regarding the ticket plan for this event

+@Jana O’Shaughnessy<mailto:[email-masked]>

From: Tetien Lan
Sent: Friday 15 November 2019 05:37
To: CSLeads.APAC <[email-masked]<mailto:[email-masked]>>
Cc: Elly Chan <[email-masked]<mailto:[email-masked]>>; Shyan Lee <[email-masked]<mailto:[email-masked]>>
Subject: Re: TID 23392098 - EId 3795543 - U2 - 22/11/2019 - Sydney, AU - fan S - can we inform our CF team that regarding the ticket plan for this event

@CSLeads.APAC<mailto:[email-masked]>

Hi TLs,

Please assist to make sure CF agents are aware the DP difference please.

A banner will show under the affected EIDs

Primary is Ticketek:
U2 Sydney on 22nd and 23th of November -  GA section would have QR code tickets that has to be provided in URL link. DP needs to be in Eticket URL, so seller can upload the link for buyer to use the link to obtain the QR code. No account and password needed.

U2 Adelaide on 19th of November - all section tickets could be in PDF (normal e-ticket) or QR code (URL link), thus, if S lists DP as e-ticket, but actually have URL, they will need to update the DP into e-ticket URL.

Below email content may help if we need to instruct seller what to do, it's the content email Spec Ops used before to inform all sellers.(Please note fan seller can't change DP themselves, we have to help them first)
---------------------------------------------
'' We understand that some tickets for this event will be issued as mobile tickets, from the event organiser.

In order to help facilitate transferring the tickets accurately and efficiently, you now have the possibility to fulfil your order as mobile tickets for this event by sending the tickets link to your buyer!

Should any your orders be mobile tickets, you can easily make this change against your sales in ‘My Account’. All you need do is:
1)    Log into ‘My Sales’ in the Inventory Manager
2)    Select the order and click on ‘Change Ticket Type’
3)    Select the Mobile Ticket Type from the drop down and click on confirm (you will not incur a charge for this change)

Please note: If you have any listings, that haven’t yet sold – and they are also mobile tickets, we advise that you change those over as soon as possible. This can be done from the ‘My Listings’ section of your account.''
--------------------------------------------------------

Please let me know if you need any further information.

Thanks,
David

________________________________
From: Shyan Lee <[email-masked]<mailto:[email-masked]>>
Sent: Friday, November 15, 2019 1:19 PM
To: Tetien Lan <[email-masked]<mailto:[email-masked]>>
Cc: Elly Chan <[email-masked]<mailto:[email-masked]>>
Subject: TID 23392098 - EId 3795543 - U2 - 22/11/2019 - Sydney, AU - fan S - can we inform our CF team that regarding the ticket plan for this event

Hi David,

Fan S listed DP as etix, but he is selling tickets for GA section.

S provided the proof that ticket would be in the form like this, but our CF agent asked S if he can transfer the tickets.

Please kindly help to pass the information as below.

U2 Sydney - GA section would have QR code tickets that has to be provided in URL link. DP needs to be in Eticket URL, so seller can upload the link for buyer to use the link to obtain the QR code. No account and password needed.

U2 Adelaide - all section tickets could be in PDF (normal e-ticket) or QR code (URL link), thus, if S lists DP as e-ticket, but actually have URL, they will need to update the DP into e-ticket URL.

This is the email content we can send to help seller to update the DP into URL:

'' We understand that some tickets for this event will be issued as mobile tickets, from the event organiser.

In order to help facilitate transferring the tickets accurately and efficiently, you now have the possibility to fulfil your order as mobile tickets for this event by sending the tickets link to your buyer!

Should any your orders be mobile tickets, you can easily make this change against your sales in ‘My Account’. All you need do is:
1)    Log into ‘My Sales’ in the Inventory Manager
2)    Select the order and click on ‘Change Ticket Type’
3)    Select the Mobile Ticket Type from the drop down and click on confirm (you will not incur a charge for this change)

Please note: If you have any listings, that haven’t yet sold – and they are also mobile tickets, we advise that you change those over as soon as possible. This can be done from the ‘My Listings’ section of your account.''

Please kindly help as I think it would be better if all agents are acknowledged of this, thank you.

Best regards,

Shyan