Subject: FW: [OLS COMMS] Cancellation Requests / CIAN Note Reminder
From: Brian Sexton <[email-masked]>
To: Team Lead <[email-masked]>
Cc: Jana O’Shaughnessy <[email-masked]>
Date: Fri, 15 Nov 2019 11:28:38 +0000

FYI

From: Jana O’Shaughnessy
Sent: Friday 15 November 2019 11:27
To: CSLeads <[email-masked]>; Meghan Flanagan <[email-masked]>; Stephen Blake <[email-masked]>; Pamela Meade <[email-masked]>; Kimberley Smith <[email-masked]>
Cc: Rafael Contreras <[email-masked]>; Ricardo Fernandes <[email-masked]>; Jessie Chen <[email-masked]>
Subject: [OLS COMMS] Cancellation Requests / CIAN Note Reminder
Importance: High

Hi all,

Please note that 2 COMMS have been sent out to all CF agents this morning.

  1.  Cancellation Requests: This is a reminder that if a certain banner (same one as for US Cancellation) is visible – the buyer is eligible for a refund. The process is the same as for US Cancellation and has been in place since June and included into the New Hire Training. This just functions as a reminder
  2.  CIAN Note Reminder: Please note that we have sent a reminder regarding the writing of CIAN notes as well as approved abbreviations to be used in these notes.

Please advise your agents to urgently read through both COMMS and mark them as “Complete”.

Kind regards,

Jana O’Shaughnessy
Training and OLS Teamlead