Subject: Case Report_Reopened cases
From: Rishal Jha <[email-masked]>
To: saurabh <[email-masked]>
Cc: Rosette Modiri <[email-masked]>, deeksha <[email-masked]>
Date: Thu, 14 Nov 2019 17:27:14 -0700 (MST)

Hello sir 

Please find below and attached the report for today for the reopened cases : 

Agent Name 	Total reopened cases 	Reopened cases closed today 	Pending reopened cases 
Piyush 	10 	10 	0 
Saif 	11 	11 	0 
Sakshi 	10 	9 	1 
Adil 	27 	22 	5 
Makan 	24 	20 	4 
Nazmul 	36 	31 	5 
Shaitan 	19 	17 	2 

	

Filter 	

Agent Name 	- all - 	

	

Data 	

Sum - Total reopened cases 	137 	

Sum - Reopened cases closed today 	120 	

Sum - Pending reopened cases 	17 	

Total Sum - Total reopened cases 	137 	

Total Sum - Reopened cases closed today 	120 	

Total Sum - Pending reopened cases 	17 	

The pending cases that we have are the ones in which agents were not able to reply to the customers. Same old issue which we are having while replying to the customer. 

Best Regards, 

Rishal Jha 
Project Manager 
9811542467